How can we help? Support

FAQ’s

From the time your order is placed, your camera can be up, running and sending pictures in one to two weeks. That includes shipping, cabling, installing and configuring the camera. Depending on your organization and time dedicated to the launch, it could take more or less time.
Yes, our onboarding team will reach out to you once your account is activated. You can also schedule remote online training at anytime with your team or one-on-one with staff. Please contact support@doorcounts.com to book your appointment.
Yes, all reports and customer data can be exported.
doorcounts takes advantage of the latest technology in Cloud computing. Both products are web-based software and “live” on the Internet. We host and maintain the servers, databases, and code in a secure environment that you access via a secure connection. Your data is secure and cannot be seen by anyone but your authorized users.
Yes, we currently support some systems and are capable of building the bridges to most databases for your unique needs.
Your data is only available to your authorized users via encrypted connections. Authorized users get granted permission for access as determined by your system administrator.
Please contact us; we strive on providing the best service in our industry.Phone: +1 (833) 503-9934 Email: support@doorcounts.com
Yes, doorcounts has invested heavily in security, backups and maintenance. Typically, it’s a much more secure environment than an on-premise system.
It’s very simple! Just follow our provided install guide that explains:
  • Determine camera location
  • Run network cable
  • Connect hardware
  • Locate camera on local network
  • Setup port forwarding
  • Remote entrance calibration
A camera install guide is provided with your shipped order. The items you will need are doorcounts Smart Camera, ladder, drill, PC (windows), and 100+ ft ethernet cable.
Once the network and power connections have been run to the camera, you will contact doorcounts support at +1 (833) 503-9934. We will then help ensure the best camera placement, angle, and finish the configuration of the camera.
Here is the typical bandwidth consumption by a camera:Approx. bitrate while live video streaming = 188 Kbit/s Approx. bitrate while not live video streaming = 110 Kbit/s (varies based on store traffic)
doorcounts only accepts digital credit or debit card payments and any other payment methods offered through our website doorcounts.com. We do not accept any payments in the form of cash, check, or money order. Any such payments sent to our address will be returned to you, and you will be instructed to subscribe and pay for doorcounts plans online. Payments that are mailed to doorcounts may cause a lapse in your paid Plan coverage. If you do not subscribe and pay for a doorcounts Plan online within your 30-day trial period, or prior to the expiration of your existing subscription plan, you may lose your stored photos and they will not be retrievable.
All orders, including Overnight and 2-Day, are only shipped and only delivered Monday – Friday, excluding national holidays.Orders placed before 12 PM PST Monday – Friday will ship the same business day. Orders placed after 12 PM PST Monday – Friday will ship the following business day. Orders placed on Saturday, Sunday and after 12 PM PST, Friday will ship on Monday, excluding national holidays. For orders to PO Boxes, select FedEx Ground (these ship FedEx SmartPost and deliver via USPS).
We accept credit card payments via Stripe, a third party company (https://stripe.com).
Cancellations should be done no later than 30 minutes after the initial order was placed.Returns should be requested no later than 30 days from the date you received your device(s) to request a full refund. You are responsible for covering the cost of return shipping. Once we receive your product(s), you will be refunded the full amount of the returned devices to the original payment source used.

Our Office

20752 SW 120th Ave Ste 200 Tualatin, OR 97062 +1 (833) 503-9934 info@doorcounts.com